Terms of Service
Last updated: 09.06.2026
1. Service use
RentPilot is provided as a software service for managing properties, bookings, cleaning tasks, and related operations. You agree to use the service lawfully and responsibly.
2. Accounts
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
3. Billing
Paid plans are billed according to the selected pricing tier and duration. Custom solutions may be subject to separate agreements.
4. Availability
We aim to keep the platform available and secure, but uninterrupted availability cannot be guaranteed at all times.
5. Termination
We may suspend or terminate access in cases of abuse, unlawful use, payment issues, or security risks.
Purchase terms
RentPilot is a digital software service for managing rental properties, units, bookings, guests, staff tasks, expenses, and related business processes.
Prices on all non-Bosnian versions of the website are displayed in euros (EUR). Before payment, the user is shown the selected plan, service period, unit price, applicable tax, and total amount payable.
The user selects a plan and service period in the RentPilot application. Before continuing to payment, the user must review the order summary and accept the Terms of Service, Purchase Terms, Privacy Policy, and refund rules.
Payment is made as a one-time transaction using Visa, Mastercard, or Maestro. The user is redirected to the payment processor's secure page to enter card data. RentPilot does not collect or store the card number, expiry date, or CVV/CVC code.
The purchased plan is an electronically delivered service. After successful payment is confirmed, the plan is activated on the user's account, normally immediately and no later than 24 hours afterward.
The card is not charged automatically when the purchased period expires. The user purchases the next service period manually unless another renewal method is later offered and expressly agreed.
Complaints can be submitted to info@rentpilot.solutions and should include the customer's name, account email, order number, and a description of the issue. Complete complaints are answered as soon as possible and no later than 15 days after receipt.
Cancellation and refunds
Cancellation and refund requests must be sent to info@rentpilot.solutions with the order number and reason for the request.
When a refund is approved, it is made only by reversing the original card transaction to the card account used for payment. Refunds are not paid in cash or to another account.
The time required for the refund to appear depends on the card-issuing bank and card-scheme rules.
Card payment security
When card data is entered, confidential information is transmitted over the public network in encrypted form using SSL and PKI technologies.
Payment-data security is provided by the card processor, Intesa Sanpaolo Banka d.d. BiH. The entire card-payment process takes place on the processor's protected pages, and card details are never available to the RentPilot system.
RentPilot does not request or store card numbers, expiry dates, CVV/CVC codes, or other confidential card data.